Kapruka is a pioneer e-commerce company of Sri Lanka. We have been in operation for over 10 years. The Kapruka brand is well recognized all over Sri Lanka and Sri Lankans overseas. If you want to know more about us and our accomplishments, please check here
As soon as the order is placed, we start the process right away. We understand that you want the money delivered as speedily as possible. However, in some rare instances there can be unavoidable delays due credit card verifications.
Currency exchange rates change daily. Kapruka will give you the most competitive exchange rate based on the Central Bank of Sri Lanka's published dollar exchange rate Please do keep in mind there is a Credit Card Processing Fee that we need to factor into the offered exchangerate as these orders are charged to your foreign credit card.
However, when you enter the amount you want to order (in foreign currency) Kapruka will show you the EXACT amount in Rupees that will be delivered to the Recipient.
The Receiver will have to hand over a copy of their National Identity Card (NIC) OR a copy of their Passport Photopage to the Kapruka Representative at the time of cash/cash voucher delivery. If the Sender and the Recipient are regular customers we will use the ID references in our system instead of asking for ID copies from your recipient every single time.
Kapruka does not store credit card details anywhere in our systems. All information regarding your credit card used in the transaction is discarded after the online transaction is complete. Kapruka website is fully PCI compliant and follows world class security measures to provide you with a safe and secure payment option.
Once the Sender has completed the online transaction successfully, an order confirmation notice will be sent to the email address you have provided. Once the order is deliveredyou will receivean email confirming Successful Delivery Status. Kapruka also provides a LIVE Order Tracking facility where you can check the status of your order until successful delivery.
Yes. You will need to immediately contact the Kapruka office via email or call us and inform us of the cancellation. Cancellation will be effected only once we have acknowledged your email, and within the specified period of days from the date of acknowledgement.
Unlike all other services, there will be NO cancellation charge. Kapruka will fully refund the online deposit Our policy is that if we do not process and provide you with the service, we do not charge you anything.