Kapruka reviews by recent customers - Reviews are updated daily.
Showing most recent 100 reviews
Customer Review / Survery: My gift was dispatched as per the time and the correct location, but the cake was fully melted. Please try to deliver the gift as it’s or form.
Customer Review / Survery: My husband and I are very appreciative with your customer service and prompt delivery extended to us. We are delighted to hear that the wreath we requested, was delivered to Matale on time and we thank you for the service you have provided. Keep up the good work and thank you once again.
Customer Review / Survery: It was an amazing experience 1. Updates me about the status of my order through my email 2. Secure payment gateway. 3. User-friendly website 4. Quality of the product as described in the website. 5. Amazing delivery service 6. Affordable price ranges
Customer Review / Survery: kapruka.com tha first online shop i like.everything i oder is on time.best it has good cutomer service.i love kapruka.lk
Customer Review / Survery: It was very easy to complete. I`ve used the website multiple times, and it has been mainly a good experience.
Customer Review / Survery: There are a lot of delivery services available in Sri Lanka. But kapruka is trustworthy and best service in Sri Lanka.
Customer Review / Survery: Very good Shopping Experience. If the shopping cart value is higher, great if you could include a discount for the delivery.
Customer Review / Survery: Good service till now and i am very satisfied of your service, sspecially when we are in out of the country.
Customer Review / Survery: Kapruka enabled me to keep in touch with friends and relatives in Sri Lanka. My orders had been delivered on time. It is great to have this connection at all times. Thank you
Customer Review / Survery: Very good. Excellent choices. I entered the recipient`s phone number wrong and I got a call from your offices to verify the phone number. Great customer service.
Customer Review / Survery: Order was placed with no difficulty or complication. The delivery was done on time as asked for. They followed all instructions.
Customer Review / Survery: I am a long time customer at Kapruka and have sent many gifts to Sri Lanka through your website. Your over all service is good. I want to thank your service and willing to remain as a customer with Kapruka in future too. Your service is a great help for us, since we live in countries far away from our own relatives and friends. May your business be more successful! Thank you.
Customer Review / Survery: Excellent experience. Also, delivery service was terrific. The person doing the drop off was very polite.
Customer Review / Survery: I have been using Kapruka for very long time . I am very grateful for the service . The staff is very helpful and professional.
Customer Review / Survery: Great variety of goods selection. Great service. The website allowed me to deliver order within the same day it ordered. But the staff contacted me saying it cannot be done within the same day. Appreciate if you could reflect it on the website as well so that we know of can`t be delivered on the same day when we make the order. Just the a suggestion to improve your service.
Customer Review / Survery: It`s pleasure to shopping with Kapruka. It`s suggested to respond to customer by a call and an email whenever fail to deliver due to different reasons.
Customer Review / Survery: The cake was extremely delicious and perfectly decorated...Thank you all so more for your efficient and friendly service??
Customer Review / Survery: Thank you very much kapruka . I don`t have any doubt with kapruka service . It was a happy time . Thank you again kapruka .
Customer Review / Survery: The service is too fast! I’m really amazed! I ordered the day before our monthsary and it was delivered on my desired date. Simply wow!
Customer Review / Survery: Nice arrangement and everything is neat Everytime i got information about the delivery its nice and its useful
Customer Review / Survery: Overall I was satisfied with the level of service,Although I asked to call the recipient before the delivery,but did not call the recipient before delivering the item.
Customer Review / Survery: Great.You are doing well and maintaining a really good communication with customers and also seems to be giving much priority on customer satisfaction.
Customer Review / Survery: Ordering was very fast. Because of trust witin few seconds i ordered online. Even it was 700 odd rupees higher with takas, my deal and other ikman places, i ordered because of your fast dilivery.
Customer Review / Survery: I’ve been using Kapruka for while now to send gifts to my family in SL. Most of the time the service was great and items also in good quality.
Customer Review / Survery: You should make adjustments to your order form on line as follows- Once you place the order and before going to the check out page there should be provision to go back and make changes. When you go back your order disappears and have to start from the beginning.
Customer Review / Survery: I’m so glad that we have such a wonderful service to get along with our dear ones who live little far away from us . And this is really a good service and I’m glad that I have for excellent services from Kapruka since the day I start to use it. Thank you so much for a great service and keep it up .
Customer Review / Survery: Kapruka has been a great place to shop. i have my items delivered. however when you are packed with order`s the items get delivered late which is understood. however, not delivering an item on said date is a minus point. my item on valentines day was not delivered which was very disappointing. phone lines were down on that day 14th feb. only when i called the hotline the next day i was informed that the item was not delivered. no mail or call was given until i followed up. - Call center needs improvements. agents needs to be aware on undelivered items and inform the customer. this will avoid any future dissatisfaction. - Item that take more than 24 hours to prepare should not be allowed order a day prior, this would avoid any conflicts.
Customer Review / Survery: It is very user friendly and the exceptional delivery on time. Handling of customer complains are very good.
Customer Review / Survery: It`s was good experience even though I had to cancel my order due to reason but still you guys gave me a quik response ND attended to the matter urgently
Customer Review / Survery: You are doing great .I ordered pizzas for same order .you guys cancelled. I didn`t get my refund still.
Customer Review / Survery: Very good and fast service. 15mins after I places the order, someone from Kapruka called me to confirm some details that I had forgotten, which I though I was very good and helpful.
Customer Review / Survery: I used Kapruka since 8yerad but this onder make me disappointed becosuse received wrong gift to my Girl friend of valentine day.
Customer Review / Survery: Hi paprika. Again your job is done. Really appreciate your service and quality of product. Superb really thank you management and your team.
Customer Review / Survery: Very good reliable and prompt service. Only one negative point. The handbag purchased as a gift had been just put inside a Kapruka bag without even a polythene cover over it. Although the bag was not cheap, this had given the receiver the impression that it was not a very fancy bag! That was disappointment as this order comprised birthday gifts.
Customer Review / Survery: Wonderful experience and was spoiled for choice in the range of products on offer. I was able to order a beautiful bunch of flowers and a cake for my mothers birthday.
Customer Review / Survery: This is my first ever experience. Shopping at kapruka can bring a happiness and a smile to a person`s life.
Customer Review / Survery: Excellent customer service, they called n inform regards my delivery which I feel so happy n satisfied
Customer Review / Survery: Past six years I have a experience in kapruka they have been amazing service I am very Glade for that
Customer Review / Survery: Website was user friendly I’ve used it for so many years and I’ve had no issues finding what I want to send
Customer Review / Survery: Kapruka is had done a great job today. Hope to stay tuned with you all. Thank you all. Also kapruka has a wonderful customer care service . Thank you again .
Customer Review / Survery: first i want say tnk u. my first experience with kapruka. i din`t expect that on the same day. but no matter how busy you are,you have done your duty ?? Tnk u once again. THE BEST Online shopping service in sri lanka. all the best????
Customer Review / Survery: I use kapruks quite often and they have never failed me up until this Valentine’s Day 2020. The chocolates were all over the box and the rose was almost dead. But that was the only time if not great service.
Customer Review / Survery: It’s an amazing platform for anyone to suprize your loved ones. It’s just some fingertips away and the service offered by Kapruka staff is highly appreciated.
Customer Review / Survery: Im deeply impressed by the kapruka mobile app. Its really well developed, only downside i see is that it needs better search `refine` options. Hope you can see into that. - Love from Wales.
Customer Review / Survery: It`s really easy shopping with kapruka and I should say your service is greatly valued. The responsibility in giving us a good shopping experience is immensely appreciated. Thank you.
Customer Review / Survery: Shopping experience is great just add some videos of the gift items so we can choose and see the quality add more gifts pls. If not everything is excellent
Customer Review / Survery: Excellent service with timely delivery, and product was in good shape as it was a special day. Keep up the good work.
Customer Review / Survery: Thank you so much. I have ordered few times with u. Every gift was in good condition and the service was excellent. Hope to order more in future.
Customer Review / Survery: This is the first time have sent flowers through Kapruka. There was no issues. Therefore very happy.
Customer Review / Survery: Easy to make purchases using the interface. Better if more items are there in the given categories. Excellent delivery service.
Customer Review / Survery: The shopping is very simple and easy on kapruka. My experience is amazing so far. I love that i get varieties of gifts and for every occasion
Customer Review / Survery: This is a really good service for people who are in abroad to connect with their loved ones in their family members` special days.
Customer Review / Survery: Extremely good customer service and good things on the site to select My orders are timely delivered and I’m happy about it
Customer Review / Survery: Quite efficient and reliable! Made a last minute order rush order and needed to send flowers and chocolates to the hospital early morning. This was accommodated and carried out with no hassle!
Customer Review / Survery: It was amazing. Kapruka has got thousand of varieties to choose. I really enjoyed shopping with you.
Customer Review / Survery: It was great . I wanted to give a small surprise to my wife.kapruka crew did it very well and the gift was in very good condition. This is my first time use of kapruka. Well done kapruka
Customer Review / Survery: I AM A CUSTOMER WITH KAPRUKA FOR MORE THAN 10 YEARS NOW AND I MUST SAY IT`S AN AWESOME SERVICE. LOTS OF VARIETIES WITH SO MANY CATEGORIES TO CHOOSE FROM. A VERY RELIABLE AND TRUST WORTHY SERVICE WITH VERY NICE CUSTOMER SERVICE. KEEP IT UP ALL THE BEST FOR FUTURE.
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