Kapruka reviews by recent customers - Reviews are updated daily.
Showing most recent 100 reviews
Customer Review / Survery: Floral gifts have always been delivered well on time. However, this has not been the case with meal deliveries. In instances where the meals need to be delivered to elderly folk a special request has been made to deliver lunch between 12.30pm and 1pm. This is vital as our elderly parents have to take medication and they need to have their meals on time. Very often we have had to call Kapruka from abroad to follow up on the order as the meal has not been delivered at the requested time. Would appreciate if this could be considered when we order a meal next time to Mrs. Latika Ratnanayagam.
Customer Review / Survery: I have ordered a cake via online and it was very easy for ordering and payment. As a suggestion there should be a section for customer`s comment. Then customer can give some instruction explain some requirements or comments. Overall service is upto the expect level can be recommend for friends... -)
Customer Review / Survery: The cake ordered this time and previously have been delivered on time. Prompt action plan from order till delivery is commendable. How ever would like to make a suggestion to improve the way that you send the compliments as the customer requested. size of the piece of paper and size of wordings can be improved lot, because the compliment made by the sender to receiver is equally important as the gift.
Customer Review / Survery: Dealing with your company is a very easy task. The service rendered by your employees across the country is highly appreciated.
Customer Review / Survery: Very Happy with the service you provided. 10 out 10. My daughter loved her flowers and this time the message was delivered, so she knew who the flowers were from. Its great that you contact me by email to say when they have been delivered. I will definitely be shopping with you again ??
Customer Review / Survery: I AM SO SATISFIED WITH THIS WHOLE SHOPPING EXPERIENCE I HAD WITH KAPRUKA. SINCE I HAD BAD EXPERIENCES WITH OTHER SO CALLED POPULAR ONLINE SHOPPING WEBSITES, I CALLED AND MADE SURE THE DELIVERY WILL BE ON TIME. IM SO HAPPY THAT THE CUSTOMER SERVICE IS SO ATTENTIVE AND DIDNT KEEP ME WAITING. THEY ARE DOING THEIR JOB VERY WELL. AS IM LIVING IN AUSTRALIA I THOUGHT I WOULDNT SENT THIS SURPISE GIFT TO MY LOVING FAMILY. HOWEVER, I AM SO SATISFIED THE DELIVERY HAPPENED ON TIME AND NO OTHER ISSUE OCCURED DURING THE DELIVERY. ALSO, THEY ARE VERY HAPPY WITH THE QUALITY OF THE GIFTS AND THE DELIVERY PERSON TOOK GOOD CARE OF THE CAKE ESPECIALLY. THANK YOU KAPRUKA TEAM! I WILL BE CONTINUING SHOPPING WITH KAPRUKA IN FUTURE AS WELL.
Customer Review / Survery: Thank you very much guys, I sent a package to rural and you gave me a great service. Having lived far away from families you guys let us to stay connected. Great service from coordination untill the guy who delivered it. Thanks alot! Wishing you guys all the very best!
Customer Review / Survery: Great service, but sometimes money delivery has delayed also if you don`t have one product send something of simmer value without refunding the money
Customer Review / Survery: Online is good. Please don’t put that big ugly sticker with delivery details on the item itself as it spoils the item. For example, these flowers came in a big envelope which had the delivery details pasted on it. Even to remove sticker was difficult and it spoiled the item. Simply put a bag or clip on for the item code and your delivery information. Obviously this item is given as a gift. So the person cannot even take a nice photograph because of ugly sticker that gives the delivery information. Finally, I gave special instructions - ‘Call one (1) hour before delivery’. Call was given when the delivery person was already outside the gate. Last time also this happened and Kapruka is taking no corrective action for it.
Customer Review / Survery: Online was nice. Would be better if images can give some idea of how big each bunch of flowers is - example if a human person is carrying the bunch then we know the size of it. I had left a note to please telephone me one (1) one hour before making the delivery but you did not honor that. So I had no notice of time of delivery and had to cut short my client call to answer the door bell. This is bad for my business. Therefore, very often I buy from another flower shop because they actually follow the specific delivery instructions. This you must improve please
Customer Review / Survery: Satisfying and friendly service. The package has been delivered safely and on time without a delay even amidst a pandemic situation like this. Thank you for the great service.
Customer Review / Survery: I’ve gotten terrible reviews from Kapruka from my friends, this was my first time so I decided to try it out anyway. And I purchased a gift for my nephews birthday the day before and I’m so glad it made it on the date we wanted it to be delivered.
Customer Review / Survery: Good gift collection. Better to add displaced gift picture for ordered person. Because gift is there as picture looks
Customer Review / Survery: Very nice product and prompt delivery. I was just wondering why the delivery guys were rude. They kept calling before coming to the location saying they cant come in. But I never asked them to come in anyway, as I have already given money to the security officers at the entrance gate. Perhaps they had a bad experience at a previous place and they assumed it would happen here as well. But it didn`t and they were were very rude when calling even before reaching this place. I had already given money to the security officers so they didn`t have to wait even 30seconds.
Customer Review / Survery: It was convenient and fast. Recommend making grocery shopping simpler by categorising items in a more easily identifiable manner instead of the middle of the screen.
Customer Review / Survery: this is my second order and its sends at the proper date and on time without any delay . and quality also good .
Customer Review / Survery: Delivery person went an extra mile contacting parties to deliver the items due to current situation in Sri Lanka
Customer Review / Survery: Much appreciated the quality of the product the service. Dilivered on time. Please extend the cutoff time if possible.
Customer Review / Survery: Many thanks for the safe delivery of my package this morning. The super fast delivery service and communication is much appreciated.
Customer Review / Survery: No complaints as the delivery happened on time as well as the product with expected quality. Better if you could improve the ddelivery service to send a bday cake around 7.00am-10am,
Customer Review / Survery: First of all thank u so much. In this otder,there was a problem with an item but it has been solved in friendly customer service.This is my 2nd order.Thank you so much again kapruka crew ..
Customer Review / Survery: Clara cake in the website is differs than what you have delivered to me. Not satisfied with the cake colours you have delivered. In your website cake colours are very well and thats why i ordered.
Customer Review / Survery: You all have been always delivering on time this has been a reliable service. I have been using this service for many years
Customer Review / Survery: I really like your service but lots of products like fresh fish and ice cream is out of stock most of the time. It`ll be nice if those are in stock. Products are bit over prised than other super markets.
Customer Review / Survery: Shopping experiences are rather enjoyable with your website. I have always mentioned about the telephone number you have given for UK customers never answer, so I am having difficulties to contact you.
Customer Review / Survery: I’ve used Kapruka couple of times to surprise my parents on their birthdays your service has never failed to impress me. Thank you for the prompt delivery.
Customer Review / Survery: Kapruka is best shopping website for people living abroad. It very convenient all in one roof. Thanks kapruka for bring srilanka in one roof.
Customer Review / Survery: I am very impressed by the dedicated service,and your determination to have the flowers delivered to the correct recipients.I realise that you took the trouble to call NZ 3 times to confirm the instructions and to keep me informed about the progress all the time.You are truely, very professional.Thank you and Congratulations.
Customer Review / Survery: This is the only website I have used so far to deliver item to my loved ones in Sri Lanka and each time I have been satisfied with the service. Therefore I never had a need to look for another service provider
Customer Review / Survery: Customer service is very good.perfect..wena service wage nemei oyala hari piliwalai..oyalage customer kenek wenna lebuna eka godak sathutui.??
Customer Review / Survery: Great service, very prompt with emails and kept me up to date on my order even placed my order into express with no additional charge! will definitely reorder again.
Customer Review / Survery: Great service. however one of my friends bought this same product for much lower price (2047 - Rs) with delivery form Daraz web site. consider about it in future sales.
Customer Review / Survery: You promised excellent customer service delivered. Great team in Sri Lanka - they executed 5 orders 2 refunds perfectly!
Customer Review / Survery: Well About 2 weeks ago I wanted to get some vesak buckets delivered to the UK. I was not quite sure whether this particular item was available and or its possible to do so. Despite my attempts to get a response I never got any. I really believe that even to deliver within Sri Lanka its is a good idea to have vesak buckets during the vesak season specially to gift them as a precious gift to SriLankan aging Buddhist parents grand parents. Indeed it will be appreciated.
Customer Review / Survery: Excellent service, I called the customer service hotline twice, first time to do some simple changes and the second time to check on the status of the delivery. Both the times the agents were very professional,polite,friendly and cooperative. Extremely happy with the service!
Customer Review / Survery: Did not expect the delivery early morning as i logged the order yesterday late evening. The quick check out Payment gateway is impressive. Thank you, Mr. Dulitha kapruka Team.
Customer Review / Survery: I ordered my family members bday cakes through kapruka several times . Their service it really great and i am really appreciate it . ??
Customer Review / Survery: Payment process is super easy. However the security features are not shown to make the transactions through your site. Hope it would be improved for better trust and loyalty among customers.
Customer Review / Survery: This was a moment I have been waiting for.I admire the beautiful flowers in bloom in NewYork.The cultural experienced I have had during the Festival has made me not forget to thank my family for the beautiful moments shared together with my Mother and Father.My family is unique with much cultural labeled in their life.I do bless them for the NewYear Spirit and New Resolutions for both my Parents and Country that I adore as a kid growing up.I value the Kapruka doing their best to deliver the gifts on time.I did find cakes at a price I can afford and it fits my budget also with no delivered charges. I happy and Thanking Kapruka for their endless effort making it a huge success! In Srilanka as well as abroad.
Customer Review / Survery: It was actually beyond my expectations. The service, packaging and convenience - this is alll that a customer could ever ask for. I’ve been ordering from Kapruka for 2 years now and it has been nevertheless, always up to and beyond my expectations
Customer Review / Survery: My experience about the shopping with Kapruka not bad. Please ensure that if any item is out of stock let the customer know at the time of ordering. When I was putting through my recent order, there was no such indication of all 3 items that you are saying can not deliver due to out of stock. That`s all. Your service is excellent. Thank you.
Customer Review / Survery: It was so easy and quick to order and it was delivered on time and my cousin was so happy of the birthday gift
Customer Review / Survery: My order had some issues. But the staff was very helpful and solve the matter right away. I am satisfied with the service.
Customer Review / Survery: 100 satisfied with the service.. delivered on time and the product was even better than expected..thank you
Customer Review / Survery: I ordered a flower bouquet, cake and some cupcakes for my daughter`s birthday. I was very happy when I saw the bouquet because it was very beautiful and fresh. Even other two items were very nice. I really appreciate your service and delivery boy did his duty well. Thanks Kapruka. Keep it up.
Customer Review / Survery: I am a customer since 2011 and Kapruka has always fulfilled my requests. Excellent service. Order was promptly delivered on the day specified. Well organized website allows the sender to quickly select items required to be delivered to loved ones in Sri Lanka. Very pleased with the service and recommend the service to all living outside Sri Lanka
Customer Review / Survery: I always trusted Kapruka when it is come to special celebrations of my loved ones back in Sri Lanka. They havent let me down untill now. I always recommended Kapuruka services to anyone lived away from their mother land. Thankyou Kapruka.
Customer Review / Survery: I had a great experience while browsing for my order and there is many varieties and easy to find out
Customer Review / Survery: It’s appreciated that you are providing good service island wide,first I should appreciate that, but during ma last order you have missed something which I wanted to mention where as you totally missed, if you can check those minor things it will help to keep your customers happy. Thank you
Customer Review / Survery: Order VLKR57C05AA1 I received my order on time. In good condition, clean and perfect. Delivered person is with polite attitude, friendly service. Affordable price and well packed. Thank you Kapruka. Wish you good luck
Customer Review / Survery: Kapruka is one of best online service in sri lanka. this is my 3rd from this account all delivery was on time and wish you all the best kapruka.
Customer Review / Survery: Last year it wasn’t possible to deliver the my Kapruka gift order to the same person due to the covid 19 pandemic. But I believed in your service and ordered this year and it was delivered on time. Thanks for your service.
Customer Review / Survery: Quick response from kapruka team to dispatch and received on the day expected. and easy to use website
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