Kapruka Delivery Services -Frequently Asked Questions

Do you offer free delivery?
Delivery is free for Colombo and it's suburbs. Outstation delivery charges start at US$1.00.

Do you deliver on weekends and public holidays?
Yes we do.

Can I add special delivery instructions?
Yes. Below the delivery date field, there is a text box to enter your special instructions. The delivery team will read them and try their best to follow your instructions.

How do I check the status of my order?
Go to order status page. Using your order number you could check the delivery status of your gift arrangement. The order number will be e-mailed to you after the order is placed.

What is the earliest that my orders can be delivered in Sri Lanka ?
You need to place the order at least one day prior to the delivery date.

Is the delivery guaranteed in Sri Lanka ?
Yes absolutely. You will get a confirmation e-mail right after you place the order. Within 24 hours of the delivery in Sri Lanka, you will get the final confirmation e-mail confirming the delivery. You may check the status of your order at our order status page.

What if we can't find your recipient's address?
We encourage you to enter the phone number of the recipient. If the address is too difficult to find we will contact the recipient to get directions. We always try not to spoil the surprise.

How secure is Kapruka online credit card processor?
All credit card transactions at Kapruka go through VeriSign. VeriSign owns more than half of the market share in all major e-commerce payment solutions in the world. Your personal information and credit card numbers are never stored at Kapruka. They are discarded right after your transaction is complete.

Kapruka Online Shopping - Who we are

Kapruka.com is Sri Lanka's largest e-commerce organization. With over 25000 products and over 30 types of distinct services Kapruka has set the bar for e-commerce footprint of Sri Lanka. Kapruka primary goal to provide a world class service to Sri Lankan's who shop online. Inspired by the truly Sri Lankan tradition Kapruka welcomes you for the experience of professional online gift delivery service in the international standards.

In addition to traditional e-commerce, Kapruka also pioneered a new online platform named Kapruka Global Shop which let's Sri Lanka's to order any item from global e-commerce giants such as Amazon, e-bay, Flipkart and Alibaba. Kapruka has developed a patented online price simulator that shows a clear breakdown of Sri Lanka's taxes and duty for a given online product link. Kapruka also creates virtual shopping spaces for retail giants in Sri Lanka such as Cargills Food City where their brand's entire online operation is fulfilled by Kapruka. Over 50+ top retailers in Sri Lanka user Kapruka as their preferred online partner. Competitive departments such electronics, clothing, homeware, stationary, mobile phones, computer accessories and toys are supplied for same or lower price than store by retailers to Kapruka.

Kapruka is recognized in Sri Lanka as the pioneer in Sri Lanka's e-commerce market. It's broader mission is to empower e-commerce in Sri Lanka by giving logistical assistance and tools for smaller merchant to start their own online shops. Kapruka`s latest venture "Grasshoppers" is an order fulfilment service for up-coming online shops. It's being recognized by the United Nations as an viable delivery solution for developing nations to get into e-commerce.