Rainco Umbrella- Red

Shopping experience I have experienced is good but your customer service hasnt improved at all. We have send a message through whatsapp iy took more than 3 hours to reply.

Good experience

Shopping good but delivery not donevas per the request

Excellent Service

If you recall your history of the customers I was one of the old members of your customer chain started some where in 2006 when I was in Japan. Your service is highly appreciated specially considering the present situation in the country with the movement restrictions due to Covid pandemic. I suggest that your web site needs to be bit improved with some user friendly options like1. shopping item list to be appeared with saving options so that the customer knows what he already ordered or added to the cart see Keels website2. If the item list can be saved for future reference it save the time for the next order eg. Card creation shopping cart items

Another excellent service

Very good. Getting better and better.

Excellent sesrvice but there is always room for improvement

your website and your services are simply awesome!

Excellent service

I am very thankful to Kapruka for delivering the last order that I purchased even when it was a last minute order. I heard from my family that they received the package the same night. It really is a great service that everyone in Kapruka provides to the community and I greatly appreciate it. I will definitely recommend Kapruka to anyone.

Its good to do online shopping with kapruka. Its a wonderful service.

OUTSTANDING

The range of items you can expand further

Easy to locate and great value

It is good in Sri Lanka Try to extende to USA too! As I have menu relatives in USA

I like the range of items available to deliver in Sri Lanka.

Really appreciated items have delivered to the place where I wanted exactly and on time

your dedication is greatly appreciated

I have been using your service in the past and I was extremely happy that you were delivering the items on the requested day without any delays or issues. Unfortunately this was not the case during the delivery process of my order no VAUTF777B97A especially poor customer support when I called customer support phone in Sri Lanka 94715551111. Below is a high level overview of the incident Received an email on 31 5 2016 from Kapruka informing that delivery was unsuccessful asking me to contact Kapruka urgently. Called 94715551111 on 31 5 at 2202 AESTBrisbane Colombo 1730 approx. A support personal Jude responded the call. Our conversation didnt go well. As a customer I felt that Jude doesnt have the appropriate customer service skills especially communication skills. I dont want to go into details here but you should be able to listen to the call recordings to eva1uate his customer service skills.Please note that this is not a complain but I thought it would be better to let you know this incident which may help you to initiate methods to improve skills of your customer service personal in this case Kapruka Customer support in Sri Lanka.I am happy to inform you that the recipient has received the item on 1 6 one day later than the requested delivery date.I also can assure you that I will be one of your customers in the future as I treat this as a minor oneoff incident.RegardsNeil