User Rating ✭ ✭ ✭ ✭ ✭
4.8 average based on 110 reviews.
Belongs to shopping categories of:
Customer ratings for Rainco Umbrella- Red By Rainco
7/10Shopping experience I have experienced is good but your customer service hasnt improved at all. We have send a message through whatsapp iy took more than 3 hours to reply.
SANDYA DE SILVA
7/10Shopping good but delivery not donevas per the request
ASHAN M N FERNANDO
9/10If you recall your history of the customers I was one of the old members of your customer chain started some where in 2006 when I was in Japan. Your service is highly appreciated specially considering the present situation in the country with the movement restrictions due to Covid pandemic. I suggest that your web site needs to be bit improved with some user friendly options like1. shopping item list to be appeared with saving options so that the customer knows what he already ordered or added to the cart see Keels website2. If the item list can be saved for future reference it save the time for the next order eg. Card creation shopping cart items
10/10Another excellent service
R A SELLAHEWA
10/10Very good. Getting better and better.
10/10Excellent sesrvice but there is always room for improvement
10/10your website and your services are simply awesome!
VIRANGA K AMARASINGHE
10/10I am very thankful to Kapruka for delivering the last order that I purchased even when it was a last minute order. I heard from my family that they received the package the same night. It really is a great service that everyone in Kapruka provides to the community and I greatly appreciate it. I will definitely recommend Kapruka to anyone.
10/10Its good to do online shopping with kapruka. Its a wonderful service.
K N U SHANTHA
SUDATH K S PERERA
9/10The range of items you can expand further
MANESHA A ABEYWICKRAMA
10/10Easy to locate and great value
SUDATH K S PERERA
8/10It is good in Sri Lanka Try to extende to USA too! As I have menu relatives in USA
VINDYA S WIJEWEERA
10/10I like the range of items available to deliver in Sri Lanka.
WASANTHE G P WEWELWALA
7/10Really appreciated items have delivered to the place where I wanted exactly and on time
10/10your dedication is greatly appreciated
NEIL P RECKERS
9/10I have been using your service in the past and I was extremely happy that you were delivering the items on the requested day without any delays or issues. Unfortunately this was not the case during the delivery process of my order no VAUTF777B97A especially poor customer support when I called customer support phone in Sri Lanka 94715551111. Below is a high level overview of the incident Received an email on 31 5 2016 from Kapruka informing that delivery was unsuccessful asking me to contact Kapruka urgently. Called 94715551111 on 31 5 at 2202 AESTBrisbane Colombo 1730 approx. A support personal Jude responded the call. Our conversation didnt go well. As a customer I felt that Jude doesnt have the appropriate customer service skills especially communication skills. I dont want to go into details here but you should be able to listen to the call recordings to eva1uate his customer service skills.Please note that this is not a complain but I thought it would be better to let you know this incident which may help you to initiate methods to improve skills of your customer service personal in this case Kapruka Customer support in Sri Lanka.I am happy to inform you that the recipient has received the item on 1 6 one day later than the requested delivery date.I also can assure you that I will be one of your customers in the future as I treat this as a minor oneoff incident.RegardsNeil
Toll free customer feed back and buying support line: +1-800-651-5099