Kapruka Grocery and Household Essentials Frequently Asked Questions

General grocery shopping

What types of groceries can I order from Kapruka.com

You can order almost every daily essential for your home from Kapruka. This includes fresh fruits and vegetables, rice and grains, pulses, spices, dairy, eggs, bread, snacks, biscuits, beverages, tinned food, baby food, pet items and many household supplies. You may mix fresh, ambient and frozen products in a single cart and send everything to one delivery address.

Do you deliver groceries across Sri Lanka

Yes. Kapruka delivers groceries to addresses across Sri Lanka. Delivery speed depends on your area and route access. Larger cities and nearby suburbs usually receive faster service than very remote locations. The product page and checkout screen show the most accurate delivery window for your selected address.

How fast is delivery and is same day available in Kapruka

Same day grocery delivery is available on selected items in Colombo and nearby suburbs based on order time, stock and available delivery slots. For most other areas, typical delivery time ranges from one to three working days. The estimate shown at product level and at checkout is always the final reference because it reflects live stock and route capacity.

Why should I buy groceries online with Kapruka

Kapruka provides a wide curated assortment, secure checkout, local and international payment options, order tracking and responsive customer support. This is helpful for weekly shopping, last minute top ups, bulk orders for events and sending essential groceries to family members anywhere in the country.

Are online Kapruka prices the same as in physical stores

Online prices and promotions can differ from physical stores because of supplier programs, delivery and handling costs and limited time offers. The prices and discounts displayed at checkout are the final values used for your order.

Health, organic and special diets

Do Kapruka carry organic or health focused items

Yes. Kapruka carries a growing range of organic and wellness products. These include organic fruits and vegetables when available, whole grain cereals, low sugar snacks, diabetic friendly items and reduced salt or reduced fat choices. Product titles and descriptions clearly show when an item is presented as organic or health focused.

Can I shop by dietary preference such as vegetarian or vegan

Many products that suit vegetarian and plant based diets appear in dedicated categories or are described clearly on the product page. You can review ingredients, allergen notes and usage guidance to match your dietary needs. Always read labels and descriptions carefully before placing the order.

Do you stock lactose free, gluten free or sugar free products

Where brands supply them, you can find lactose free milk, plant based milks, gluten free snacks, sugar free or low sugar items and other special diet products. Product details outline key health claims so you can compare across brands.

Frozen, chilled items and freshness

Can I order frozen food and chilled items from kapruka

Yes. You can order frozen meat, seafood, cut vegetables, ice cream, frozen desserts and ready to cook meals along with chilled items such as milk, yoghurt and cheese. These products are handled separately from ambient groceries and are packed with cold chain handling in mind.

How does Kapruka handle cold chain and temperature sensitive goods

Temperature sensitive products are stored and picked from appropriate zones and are packed so that your parcel spends as little time as possible outside a controlled environment. Orders containing frozen or chilled goods receive routing priority so they reach your address within the stated delivery window.

How does Kapruka ensure freshness and quality

Fresh produce, dairy and bakery items are selected close to dispatch and packaging is designed to minimise damage during transit. Sealed cartons, liners and cushioning are used according to product type. If something does not arrive in acceptable condition, you can contact support with your order number and clear photos so the team can review and assist.

Should someone be at home when frozen or chilled items arrive

Yes. It is strongly recommended that a person is present to receive frozen and chilled products on the first delivery attempt. Leaving these items unattended or delaying acceptance can affect quality and food safety.

Delivery windows and logistics

How does same day grocery delivery work

Items that qualify for same day delivery are clearly marked on the site and at checkout. If your address falls within a supported Colombo area and you place the order before the daily cut off, you will see a same day estimate and can choose it if slots are still open. Availability depends on stock, routing and the live capacity of the delivery fleet.

Which grocery categories are available for delivery

Fresh produce, pantry basics, beverages, snacks, dairy, baby items, personal care, household cleaning, pet supplies and seasonal items can all be delivered. You will also find local favourites and imported brands across many of these categories.

Can I schedule grocery delivery in advance at kapruka

Yes. If your address supports scheduled windows you will see future dates and times at checkout. You can select the day that suits you, which is useful when planning ahead for events, guests or weekly restocks.

What are the delivery fees and minimum order values

Delivery fees and any minimum order amounts vary by zone, distance and the type of items in your basket. In some cases weight based surcharges apply to very heavy or bulky orders. The delivery charge and any minimum thresholds shown at checkout are always the final reference for your order.

What happens if same day slots are full

If same day capacity is already used or your items or address are not eligible, the site shows the next earliest available delivery option such as a later window, next day or standard delivery. You can adjust your basket or address and refresh checkout to see if other options appear.

Gifting and sending groceries to others

Can I send groceries as a gift from Sri Lanka or from abroad

Yes. You can use Kapruka to send grocery orders directly to family or friends in Sri Lanka even when you are overseas. Add the recipient address during checkout and include a gift note if you wish. Many customers use this to support parents, relatives and students with regular essentials.

Do you deliver to apartments, offices and gated communities

Yes. Delivery is available to apartments, offices, shops and gated communities. Please provide accurate building names, entrance instructions and a reachable phone number, and inform security or reception to expect the courier during the delivery window.

Can I create regular or repeat grocery orders

You can reuse previous orders by viewing your order history and adding items from past baskets to your cart again. Where repeat scheduling is supported, the site shows options at checkout. This is useful for standard monthly or weekly grocery baskets.

Baby items, household and cleaning products

Do you have baby food and essentials

Yes. Kapruka offers baby formula, cereals, purees, snacks for toddlers, diapers, wipes, soaps, lotions and other care items. Each product page mentions age suitability and usage guidelines provided by the brand.

Where can I find household cleaning products

You can shop detergents, fabric softeners, dish liquids, surface cleaners, floor cleaners, disinfectants, air fresheners, sponges, garbage bags and gloves. Selected products appear in value packs or multi buy offers for households that prefer to stock up in advance.

Can I order pet food and related supplies

Yes. Pet food for dogs and cats, along with litter, shampoos and accessory items, can be found under the pet section. Product details help you match food type to pet age and size.

Ordering, tracking and substitutions

How do I place a grocery order step by step

First browse grocery categories and add the items you need to your cart. Then enter your delivery address to view accurate delivery windows and fees. Choose your preferred delivery option such as same day when available or standard delivery. Complete payment and confirm the order. After confirmation you can follow the order status through your Kapruka account, email messages or SMS updates.

Can I track my grocery order

Yes. Tracking information appears in your account and in notifications. Status updates may include order confirmed, packing, dispatched and out for delivery. For time sensitive orders keep your phone reachable so drivers can contact you if needed.

How do substitutions work for out of stock items

If an item becomes unavailable after you place the order, Kapruka may suggest a close alternative or contact you depending on your substitution preference. When no suitable alternative exists or you do not accept the suggestion, that item is cancelled and any charge for it is refunded according to the payment method used.

Can I change or cancel my order after placing it

Change or cancellation is possible only while the order is still early in processing. If you need to update address details, delivery time or key items, contact kapruka customer support as soon as possible with your order number. Once packing or dispatch has started, it may not be possible to modify the order.

What happens if I am not at home when the delivery arrives

The Kapruka delivery team usually attempts to call you. If delivery cannot be completed, the next step depends on route planning and the type of items in your basket. For frozen and chilled goods, it is very important to receive them on the first attempt because quality can be affected by extra movement and delays.

Payments, security and refunds

What payment methods are available

Kapruka supports local and international card payments. Depending on your location and currency, additional options may appear at checkout. The checkout page always lists the payment methods currently available for your session.

Is it safe to pay for groceries online through Kapruka

Payments are processed through secure encrypted gateways. Card details are handled according to industry standards and your account information is protected with secure login access. You can review all grocery orders later through your Kapruka account history.

What is the refund or return policy for groceries

For items that are wrong, damaged or missing, contact the support team as soon as you can and share your order number along with clear photos where relevant. Perishable goods usually have a short reporting window while non perishable items follow standard return rules. Once a case is verified and approved, refunds are processed back to your original payment method.