Kapruka Foods and Restaurant Frequently Asked Questions

1. What types of restaurant food can I order through Kapruka?

Kapruka connects you to a wide selection of cuisines in Sri Lanka including Chinese, Indian, Sri Lankan, Thai, Arabian, Italian and many other styles. You can order biryani, rice and curry, fried rice, noodles, grilled dishes, pizza, burgers, pasta, salads and a variety of desserts. Menus are listed online so you can compare portions, ingredients and prices before you place the order.

2. Which popular restaurant brands are available on Kapruka?

Kapruka features meals from well known restaurant brands and hotel kitchens in Sri Lanka. Examples include pizza and pasta brands, Asian and fusion restaurants, burger outlets, bakery and dessert partners and premium city hotels. Availability depends on your delivery location and the current Kapruka partner list in that area.

3. How do I place a restaurant order step by step?

The ordering flow on Kapruka is simple and designed for quick checkout.

• Open the foods and restaurant section and select a cuisine or brand
• Choose dishes, portion sizes and add ons and add them to your cart
• Enter the delivery address to see available delivery times and fees
• Review the order summary including any notes or special requests fields
• Complete payment and confirm the order
• Track status updates until the order reaches the recipient

4. Can I get same day delivery for restaurant meals?

Yes. Most restaurant orders placed through Kapruka are prepared and delivered on the same day when you order within the accepted time window. Same day service is common within Colombo and selected nearby suburbs. Delivery availability depends on the restaurant, distance and current capacity. The site will always show the earliest possible delivery time for your address in Sri Lanka.

5. Do you deliver restaurant food outside Colombo and to suburbs?

Selected restaurant and hotel partners deliver beyond central Colombo to suburbs and other towns in Sri Lanka. Coverage depends on each partner and may vary by menu item. When you enter the delivery address, Kapruka automatically filters restaurants and dishes that can reach that location.

6. Do you deliver food from hotels such as city hotels and fine dining venues?

Yes. Kapruka lists menus from premium hotel kitchens in Colombo and other cities where partners are available. These menus may include rice and curry sets, international buffets packed as meals, bakery items, desserts and special festive menus. Delivery routes and timing will depend on the hotel location and your chosen address.

7. Can I schedule a restaurant order for a future date?

Yes. Many restaurant partners allow advance scheduling for birthdays, office lunches and family gatherings. At checkout, you can select a future date and an available time window. Kapruka passes this schedule to the restaurant so the meal is prepared and dispatched close to your chosen time.

8. Is there a minimum order amount for restaurant deliveries?

A minimum order value may apply and can differ between restaurants. The minimum amount and any applicable delivery fee are clearly shown at checkout before you confirm payment. If your basket is below the minimum, you can usually add a side dish or drink to reach the requirement.

9. Can I order from more than one restaurant in a single checkout?

In many cases dishes from different restaurant partners use separate delivery routes and time slots. The site will indicate whether items can be combined or if they require separate orders. This helps maintain quality and accurate timing for each meal.

10. Where can I order pizza online through Kapruka?

You can order pizza from well known brands and boutique pizzerias listed under the Kapruka restaurant category. Menus allow you to select crust style, toppings, size and combo deals with drinks or sides. Delivery areas and times appear once you enter the full address.

11. Are traditional Sri Lankan rice and curry meals available for delivery?

Yes. Many Kapruka partners offer authentic Sri Lankan rice and curry with options such as vegetarian plates, chicken, fish and mixed curries. Family packs and office lunch packs may also be available. Portion details and accompaniments are described on each menu item.

12. Where can I find Chinese food for home delivery?

Chinese and Asian fusion menus are listed under the foods and restaurant section on Kapruka. You can order fried rice, noodles, dumplings, soups and stir fried dishes from selected Chinese restaurants. Each listing shows spice level information and popular combinations where available.

13. Do you have Arabian or Middle Eastern food options?

Yes. Arabian and Middle Eastern partners provide dishes such as shawarma, kebabs, grilled platters, hummus and rice based meals. These items are especially popular for dinners and shared family platters. Availability depends on the partner network in your chosen delivery area.

14. What Thai dishes are available for online ordering?

Thai restaurants on Kapruka may offer pad Thai, Thai fried rice, green curry, red curry, stir fries and salads. Menus describe spice level and typical ingredients so you can match your preference for milder or stronger flavours.

15. Are vegetarian or vegan restaurant meals available?

Yes. Multiple partners prepare vegetarian and plant based dishes for Kapruka customers. You can look for tags such as vegetarian, vegan or healthy on menu items and use filters where available. Always review the ingredient description if you have strict dietary needs.

16. Are halal friendly options available?

Some restaurant partners indicate when menus are suitable for halal conscious customers. Check the restaurant description and product details for any halal notes. If information is not clear, it is safer to select a partner that states its positioning directly on the page.

17. How can I understand portion sizes before I order?

Portion descriptions often mention the number of people a dish can serve, for example single, double or family size. Images, weight details and menu notes help you estimate quantity. When in doubt, you can choose combo meals that are designed for a set number of people.

18. What desserts can be ordered online from restaurants?

Dessert menus may include chocolate mousse, puddings, cakes, fruit based desserts, ice cream and plated sweets. Some partners also offer dessert platters suited for celebrations. Availability varies by restaurant and delivery zone.

19. Can I send food orders as a gift to someone in Sri Lanka?

Yes. You can send meals, party platters, pizzas or dessert boxes as gifts by entering the recipient delivery address. During checkout you can add a message that will be shared with the delivery. This is popular for birthdays, exam results and surprise dinners for family or friends living in Sri Lanka.

20. Can I schedule food delivery for birthdays, parties or office lunches?

Many restaurant partners support advance scheduling for events. You can pick a date and time slot at checkout where available. For larger groups, buffet style packs or party platters may be listed, and lead times may be longer than standard take away dishes.

21. Can I place a large or bulk restaurant order through Kapruka?

Larger orders for offices, schools or events are possible where restaurant capacity allows. The site will accept items up to the limit that the partner can prepare for the chosen time. For very large orders in Sri Lanka, it is advisable to plan early and follow any lead time instructions on the menu page.

22. What payment methods can I use for restaurant orders?

You can pay using local and international cards and any other methods listed at checkout for your region. All payments pass through secure encrypted gateways. The checkout page shows the full amount including food cost, delivery fee and any applicable service charges before you confirm.

23. Can customers abroad order restaurant food for family in Sri Lanka?

Yes. Many customers living overseas send meals to family and friends in Sri Lanka through Kapruka. You can pay with accepted international cards and enter a Sri Lankan delivery address and phone number for the recipient. This is a convenient way to treat loved ones to restaurant meals from abroad.

24. Are prices on Kapruka the same as restaurant menu prices?

Menu pricing on Kapruka is set in cooperation with each restaurant partner. In some cases prices may differ from walk in menus due to packaging, platform service and delivery arrangements. The amount shown in your cart and at checkout is the final price for the online order.

25. Can I change or cancel my restaurant order after placing it?

Changes are time sensitive because restaurants begin preparation quickly. If you need to change items, address or delivery time, contact Kapruka support as soon as possible with the order number. Once the restaurant has started cooking or the order has left for delivery, it may not be possible to modify or cancel.

26. How do I track my restaurant order?

You will receive updates through your Kapruka account, email and sometimes SMS. Status messages may show stages such as order accepted, in preparation, dispatched and out for delivery. Keeping your phone reachable helps the driver contact you if directions are needed.

27. What should I do if my order is late or missing?

If the order does not arrive within the stated window, first check your tracking updates. If there is no clear explanation or the delay is long, you can contact Kapruka customer support with your order number. The team will coordinate with the restaurant and delivery partner to resolve the issue as quickly as possible.

28. What is the policy if there is a mistake in the food items delivered?

If items are missing, wrong or significantly different from the order, you should report the issue promptly. Sharing clear photos and a short description helps support verify the problem. Resolutions may include replacement, partial adjustment or refund depending on the case and restaurant policy.

29. How is restaurant food packed for delivery?

Meals are packed in food grade containers with lids that limit spills and cross mixing. Hot and cold items are usually kept in separate sections. For certain partners, insulation or thermal bags are used to help maintain temperature during transport. Cakes and delicate desserts receive extra cushioning or support trays.

30. How does Kapruka support food safety for delivered meals?

Kapruka works with established restaurant partners that follow their own kitchen hygiene and preparation standards. Orders are routed to reduce handling time, and delivery partners are instructed to keep food upright and protected. You should refrigerate cold items and consume hot dishes within a reasonable time after delivery.

31. What if I have allergies or specific food restrictions?

If you have serious allergies it is important to read menu descriptions carefully and avoid items that list or may contain those ingredients. Some restaurants mention common allergens such as nuts or shellfish, but cross contact can still be possible in shared kitchens. When safety is critical, choose simple dishes you are comfortable with and avoid very complex or mixed platters.