Customer ratings for Orange By Kapruka Agri
Some product are different from the advertised products
Although this time the delivery was delayed I appreciate your service.
DR L C SILVA
Problem with login into site.Send reminder such as previous birthday at least one months time and follow up emails thereafter.
Kapruka ordering site is of very low standard. Its nowhere closer to a ordering site of a basic start up company. You have to develop this site a lot. Its not customer friendly at all. I would give a few examples When you browse a product and it takes you back to the top of the list. You have to again scroll and find the place you stopped When you search a product it shows you as available and when you try to order it it says out of stock. Ive been a kapruka customer for 10 years now. For the last 10 years I have not seen a development in the Kapruka ordering site compared to how sophisticated the other internet platforms in Sri Lanka are. most of the items on Kapruka site are very expensive compared to the local market. Hope you have rectified this after Dulith Herath got caught to the consumer affairs authorities. Kapruka doesnt have enough groceries to order. Chive is very limited. most of the good stuff always say out of stock. positives Im very thankful to Kapruka for delivering the goods to rural outstation areas on time. That service is exceptional. Hope you take the feedback seriously and take action to develop the ordering site m. That needs the complete revamp. Thank you !
Easy to pick up as exact description given on web page
Good and convenient
N WIDANA BAHITHAGE
Thank you so much your great service I really appreciate it My mum so happy when she saw the basket you guys make it nicely. Thank you
It would be nice to for the sender to receive more details for example a photo of the gift. I was informed that there was some concern about the order but no follow up on whether any items were unavailable any substitutions were made etc. so I am not sure what was actually delivered.
SHEHAN JUDE THOMS NUGERA
Good and fast service love it
Unfortunately the parcel could not be delivered due to Covid restrictions to the actual intented recepiants but thats not your fault
Highly value your speed service now.Im using your service since 2011. Kapruka team never did any delay or mistake with my orders. Now your service is very speedy and similar to rocker delivery. Good luck!
Overall services provided by the Kapruka is excellent. From the time we placed the order and until it gets delivered you keep us updated over the email notification.
It wont cover most of the areas we wont to send the delivery when we select the goods.
N B WICRAMADINGHE
I requested delivery in the morning It was delivered late afternoon.
So far the service is good other than one time I got a stale Chocolate delivered one time.
MALLIKAGE ANNE FERNANDO
Earlier we had Cargills food items but now it is no more. need more varieties. And also under vegetable section there should be an option to decide what vegetables that we need amounting price for 250g 500g etc like in fruit category.
I am very happy about kapruka service and reducing price than before highly appreciated.
Excellent on time and quality stuff
I have been shopping with Kapruka for quite sometimes every time I found the shopping to be painless the grocery items are of highest quality.The most recent order was delivered on time to an address in Colombo and given the present difficult situation with the Coronavirus situation I am very satisfied with the service. The fruits and the cake were received by my sister in the best condition she spoke to me and she was very pleased with the quality of every item !
Greate and excellent customer service.
Well it is the cleanest experience amongst other organisations.