Customer ratings for Cinnamon Grand Chocolate Chip Cake
Thank You very much and I really appreciate your service the order has been successfully delivered on the exact date.
Thanks for delivering it on the date!
The kapruka service was excellent and on time.
It was a very nice experience shipping at kapruka. I intend to do so in future. However it would be nice if delivery charges are mentioned right at the start of billing process rather than at the end. Maybe a separate page that shows all the delivery charges to various cities.
You guys did an amazing job
The order was delivered just on time with good condition and the communication with the customer is appreciative.Thank you
It will great when the order deliver in the day customer ask your call centre person dont have much knowledge about the time period wich has taken to delivered an order. I have called three persons to know when they can deliver my order get difference answer from each . Service is good because we all are in a pandemic situation. I think they did their best for me.
Delivery has been quick and efficientAlways prompt and friendly service. its easy to order and fast delivery and we love to shopping with Kapruka. Never any problems with deliveries or orders.
So far good service provided. Scenes 2007
I am happy with the customer service but would like to share my experience purely with the idea of improving your services. I ordered a birthday cake on 31.10.2020 to be delivered at Kaduwela on 04.11.2020 on birthday. On 04.11.2020 I received a mail around 10.45 am informing that my package is on the way for delivery. As it was not delivered even after 4 hours I called 2 or 3 times on your hotline and it was informed repeatedly that the package is on the way. Finally it reached around 4. p.m. What I understand is that you have only one delivery van which takes all packaged to a certain area and Kaduwela being the last point of delivery it took so long. As a customer having ordered well in advance I am disappointed but I know its not the fault of your staff but the non availability of resources required. It was a birthday cake and should have been delivered much earlier on the Birthday. Please improve your delivery pattern so that the customer receives the item on time. I repeat this message is not to complain but to make you improve your services. As a Sri Lankan I am so happy about our own Kapruka and wish you all the very best. Thank you. Tamara Wijesinghe
M V G P MATHUGAMA
I order a Cake but it damaged.