Kapruka Global Shop

General Terms and Conditions

By purchasing an item via Kapruka Global Shop, you agree to the following terms and conditions:

Definitions

Kapruka acts as a facilitator, enabling a customer (you) to purchase from US sellers (amazon, eBay, Walmart, and other stores and/or individuals).

Warranty and returns

Customer may obtain warranty service from seller, manufacturer or vendor if such services are available. Kapruka cannot return items to USA however customer may return items direct. In such cases Kapruka will supply proof of purchase directly to seller, if possible. Customer must arrange shipment and cover all costs, taxes and other fees involved.

Special purchase/ pre-order / limited items

Certain items are limited to a number of units each day. In such cases we will place customer orders in the order they were received.

With items that are in limited stock / special offers, we make every effort to place the order as soon as possible, but we cannot guarantee that we will be able to get that deal. If we cannot purchase the item, we will try to purchase it from another site. If the price has increased, we will let you know, and you may purchase at that price or cancel the order and obtain a refund.

Cancelations

Occasionally, sellers cancel our orders for various reasons. In such cases, we will attempt to place a new order from the same website, or another website, if possible. If we are unable to, we will let you know and you can obtain a refund.

Customs clearance / delays.

We make every effort to ship products to Sri Lanka rapidly, however we do occasionally experience delays at customs and / or due to other causes.

Mobile phones

We only sell phones with TRC approval.

PAL/NTSC

US TV is in NTSC format, so TV’s, Blu Ray players, game console, games, DVD’s, camcordets, etc. are in NTSC format and may not work with PAL format equipment. It is the customers responsibility to check formats and compatibility.

Multiple unit purchases

Some items are limited stock only. If more than one unit is ordered we will try our best to obtain from the same seller but we may have to order additional units from other sellers at a higher price. If this is the case we will inform you first.

Disposal

Products kept at the Kapruka Global Shop for more than 60 days may be considered forfeit and disposed off.

Refunds/replacements

In the event a refund or replacement is requested by customer, Kapruka will communicate this to seller and issue refund or replacement on receipt of same from seller.

Maximum liability

Our maximum liability is limited to the amount you paid less any costs incurred by Kapruka on products already purchased.


FAQs

1. What products can I order through the Kapruka Global Shop?

  • You can search any product on global e-commerce web sites and you may order via ‘Kapruka Global Shop’ except particular product categories which are not allowed to import to Sri Lanka as the rules imposed by Sri Lanka Customs.

2. From which countries can I order products?

Your global e-commerce site should meet following criteria to order via Kapruka Global Shop:

  • Should ship products to USA

  • Price should be mentioned in US Dollars

3. Not allowed to ship – Temporarily (Due to the central bank rules & regulations)

  •    Mobile phone
  •    TVs
  •    Refrigerators
  •    Monitors
  •    Perfumes
  •    A/C unit
  •    Footwear
  •      Batteries
  •      Liquids

4. How can I get price quotation from ‘Kapruka Global Shop’?

  • URL (web page link) of your product should be copied and pasted on Kapruka Global Shop Price Quotation tab

  •  Site name / Weight / Dimension of the product will be detected by Kapruka Global Shop auto price checker

  • In Product Type / Tax category – Type your product name (Ex — laptop / watch / toy then it will show the  correct product / tax category)

  • Select your shipping method — Air Freight / Sea Freight : We recommend you to select Sea Freight if your product weight is over 5kg.

5. What should I be aware of when buying overseas product?

  • Seller’s delivery time to our warehouse (USA / India)

  • Warranty conditions: check the individual product pages for details.

  • Product manuals: instructions and safety warnings are in which language.

  • Product manufactured standards, specifications, labeling requirements, voltage and other electrical standards (requirement of an adapter if needed)

6. What is included in the price?

  • You will only pay what is shown in final price on the Auto Price Checker / Email quotation.

  • This price is inclusive of Cost of the item + Freight charge + Customs duties, taxes + customs clearance fees + Kapruka Global Shop fee

7. Product receiving time period / When will I receive my order?

  • Seller’s delivery time to send it to our warehouse (USA / India) is indicated on the product page of global e-commerce site ( business days – weekends and public holidays are not counted)

  • Air Freight – it will arrive in Colombo within 8 to 11 days from the date of item received to our warehouse (USA/India)

  • Sea Freight – it will arrive in Colombo within 4 to 6 weeks from the date item received to our warehouse (USA/India)

  • The customs clearance in Sri Lanka and the first attempt to deliver the order to your doorstep is within above mentioned time duration.

8.What method can I use to buy ‘Kapruka Global Shop’ Products?

  • Pay through Credit Card|Debit Card (secured payment gate)
  • Direct Bank Deposit
  • Pay by Cash
  •    FriMi
  •    Sampath Vishwa
  •    PayPal

 9. Can I cancel my order of  ‘Kapruka Global Shop’ Products?

  • The following cancellation policy will  be applied:                                       

  • Once we ordered / shipped your product from the main e-commerce site, it won’t be able to cancel. Therefore, you cannot cancel or claim refund on this ground.

10. Can I return ‘Kapruka Global Shop’ Products?

  • The following return policy applies to ‘Kapruka Global Shop’ Products:
  • If the item is defective / damaged / different than the ordered product or is not according to the  sellers  specification, you have to inform this to Kapruka Global Shop within 24 hrs from the received date.

11. How can I claim a refund/am I entitled to a refund after returning an overseas product?

  • You are eligible for a refund only if your return meets the requirements set out in the ‘Kapruka Global Shop’ Products return policy.