Frequently Ask Questions

How does global shopping work?

  • 1. You visit our global shop location in Colombo. (No 237/22A. Polhengoda Rd (Poorwarama Road), Colombo 5
  • 2. Use an Amazon chair or E-Bay work station
  • 3. Add what ever the item you want into the shopping cart
  • 4. Our sales agents will show your taxes and duty fees for your item(s)
  • 5. We take a small deposit from you and place the order behalf of you direct with Amazon, ebay, etc.
  • 6. You will be informed when the items arrive. Kapruka handles all clearance, duty etc. You pay the balance amount when you come to pick up the item

Do we need to pay taxes and duty?

Depending on the items you choose, we will show your applicable taxes and duty. For example if you are ordering books there may be zero duty on it, whereas if you are ordering a laptop there will be a fixed duty. Kapruka has developed the necessary tools to show you this information once you visit a Global Shop location. You could also use the online price check requester if you know the exact item you want.

Do you have a warehouse in USA?

Yes, all items ordered via Global shop will be shipped directly to our warehouse in USA and then be sent to Sri Lanka. Normal transit time is about * 8 to 11 business days from the time we receive the item from vendor website(i.e Amazon, eBay,etc), to the day it arrives at our global shop in Sri Lanka. * Please note this time could extended longer if the vendor (such as eBay, Amazon) delays to ship out the order. Also there are rare incidents of unavoidable delays at Sri Lanka customs.

What is the Kapruka fee on this service?

Simply 5% of your item cost. For example if you are ordering a 100 USD value item, you will pay Kapruka 5 USD for handling the entire process for you.

I have lot of more questions. How do I contact Kapruka Global Shop?

Best is to visit our Global Shop in Colombo 4 or Call Kapruka call center at +94117551111 and press option #2 for Sales information. Also check a more detailed FAQ here and Terms and Conditions on Kapruka Community Forum

  • Check the Video FAQ

    Rember to turn sound on

  • Sri lanka's 1st interactive video FAQ

  • LMD - Business Magazine

    June 2013

  • Dulith Herath, Entrepreneur and Web Technologies Specialist and Chief Executive Officer (CEO) and Founder of, keeps his legacy of setting new benchmarks in Sri Lanka`s nascent e-commerce industry alive and well with his latest venture.


    MAY 2013

  • Sri Lanka`s largest e-commerce organization, has unveiled an exciting shopping experience to Sri Lankans through its 'Kapruka Global Shop' which will give customers access to over 50 million global products. The 'Kapruka Global Shop' will house a wide variety of products from clothing to electronics listed on the popular Amazon. com and online shopping portals.

  • See More Press Articles

    How Kapruka Invented This Concept

Kapruka - Sri Lanka's Largest Online Shop  |  Office Locations:
  • Kapruka Global Shop
    Kapruka Colombo Office Location Map 237/22A, Polhengoda Rd (Poorwarama Road), Colombo 05, Sri Lanka.(Customer Care Center) +94117551111 -

  • USA:
    24000 Mercantile Road, #7,
    USA (Phone/Fax: +1-859-215-0159)

  • United Kingdom:
    145-157 St John Street, London
    EC1V 4PY,
    UK (Phone/Fax: +44-207-078-4149)

  • Australia:
    440 Collins St
    Level 9,#331,
    Melbourne VIC 3000
    Australia (Phone/Fax: +61-870-708-164)

  • Central Office - Sri Lanka:
    237/22A, Polhengoda Rd (Poorwarama Road), Colombo 05, Sri Lanka.(Customer Care Center) +94117551111 -   |   More

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