Frequently Asked questions about Flower and Gift Delivery in Sri Lanka through Kapruka
Do they look fresh and wrapped the way they are shown here?
Yes. Our florists receive fresh cut flowers every morning. The flowers will be wrapped and delivered as shown in these pictures.
What is the earliest that my orders can be delivered in Sri Lanka?
You need to place the order at least one day prior to the delivery date.
Is the delivery guaranteed in Sri Lanka?
Yes absolutely. You will get a confirmation e-mail right after you place the order. Within 24 hours of the delivery in Sri Lanka, you will get the final confirmation e-mail confirming the delivery. You may check the status of your order at our order status page.
What if we can not find your recipient's address?
We encourage you to enter the phone number of the recipient. If the address is too difficult to find we will contact the recipient to get directions. We always try not to spoil the surprise.
How secure is Kapruka online credit card processor?
All credit card transactions at Kapruka go through VeriSign. VeriSign owns more than half of the market share in all major e-commerce payment solutions. Your personal information and credit card numbers are never stored at Kapruka. They are discarded right after your transaction is complete.
Can I add special delivery instructions?
Yes. Below the delivery date field, there is a text box to enter your special instructions. The delivery crew will read them and try their best to follow your instructions.
Can I place an order for X number of Roses or Gerberas?
The City I want is not listed.
Try to pick the nearest listed city to your address. If you would like to make a special arrangement, write to [email protected] at least 3 days prior to the delivery date. Our delivery area covers 90% of the Island.